Conversations with vendors, part 725
Remember when I said honesty gets vendors a long way with me? Witness the conversation I just had..
Me: This is Shabbir, may I help you? (it doesn’t matter how important you think you are, if you’re in a service firm you should start every interaction with the idea of helping people)
Guy: I don’t know if I have the right number or not, but I was looking for the person in charge of advertising new positions.
Me: Well if you knew what number you were trying to call, you’d know if you had it correct or not, or are you just fishing?
Guy: (defensively) I’m not fishing…..this is the first call I’ve made to you.
Me: (laughing) Ok, give me your information and I’ll pass it onto our HR person. If she wants to talk to you, she’ll call you back.
Guy: sure, my name is Mike from Monster.com.
Me: (laughing) Oh monster.com, like we haven’t heard of you. Ok what’s your number?
Guy: Buddy, I’m done talking to you.
You know, if you’re gonna have a thin skin, you shouldn’t be doing cold calls.
Why wouldn’t he just start with “Hi, this is Mike from Monster.com and I’d like to talk to you about what we can offer your firm”?